Privacy Policy
Last updated: 5 November 2026
1. Introduction
Harbourside Roofing Co. (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it and how we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Who We Are
Business: Harbourside Roofing Co.
Address: 12A March St, Bellevue Hill NSW 2023, Australia
Phone: +353 87 364 6328
3. Information We Collect
Information you give us when you request a quote, contact us or book work:
- Name, phone number and email address
- Property address and location
- Details about your enquiry, such as the type of work, photos of your property and access information
- Payment and invoicing details for work carried out
- Anything else you choose to tell us, including messages and feedback
Information collected automatically when you visit our website:
- IP address, browser type, device type and operating system
- Pages viewed, time on site and how you arrived at our site
- Cookie and similar technology data (see section 7)
4. How We Use Your Information
- Responding to enquiries and preparing quotes
- Carrying out roofing work, scheduling and aftercare
- Invoicing, taking payment and keeping accounts and tax records
- Handling complaints and warranty claims
- Improving our website and services
- Sending marketing messages, if you have agreed
- Complying with our legal obligations
We do not sell your personal information.
5. Photographs
If you send us photos of your property, we use them only to assess the work and prepare a quote. If we take photos of completed work and want to publish them on our website or social media, we will not identify you or your address without your permission.
6. Who We Share Your Information With
We only share information where necessary, with:
- Suppliers and subcontractors who help carry out your job, limited to what they need to know
- Accountants and bookkeeping providers
- Website hosting, email and IT service providers
- Analytics and advertising providers
- Payment providers or banks
- Insurers, legal advisers or authorities where required by law
Some of these providers may store information outside Australia. Where that happens, we take reasonable steps to make sure your information is protected.
7. Cookies
Our website uses cookies and similar technologies. Essential cookies keep the site working securely. Analytics cookies, if used, help us understand how visitors use the site. Our website also embeds Google Maps, which may set its own cookies when you interact with it. You can block or delete cookies in your browser settings, though some parts of the site may not work properly as a result.
8. Marketing
We only send marketing emails or texts if you have agreed, or where the law otherwise allows. You can unsubscribe at any time using the link in the message or by contacting us. Service messages, such as booking confirmations, are not marketing.
9. Security and Retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure hosting and restricted access to records. We keep information only as long as we need it for the purposes above or as the law requires, then delete or de-identify it. No online system is completely secure, so we cannot guarantee the security of information sent over the internet.
10. Access and Correction
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To do this, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
11. Complaints
If you have a concern about how we handle your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Children
Our services and website are not aimed at children, and we do not knowingly collect personal information from anyone under 18.
13. External Links
Our website links to third-party sites including Google Maps. We are not responsible for their privacy practices, so please read their policies.
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the “last updated” date at the top.
15. Contact Us
Harbourside Roofing Co., 12A March St, Bellevue Hill NSW 2023, Australia
Phone: +353 87 364 6328